Help! How to Get a Human on the Line


Asking for help can be difficult. But, it’s even more frustrating when you can’t get customer service on the line. Are you wishing you could reach a live person? For instance, you may still want to get your questions answered by a human once in awhile. For instance, it seems like large companies and government agencies don’t want to talk with you when they send you down a rabbit whole of punching numbers and listening to a recorded voice. Living in a digital world usually makes life much easier and efficient, but sometimes it doesn’t. You can get your questions answered by a customer service representative using the tips offered on this web site.

Therefore, here’s how to skip the guesswork, courtesy of Get a customer service representative on the phone faster and get better help with this simple tools that will save you time and A LOT of frustration.

Get a company on the phone faster & get better help. Click To Tweet

However, here are a few of the most “popular” company phone numbers and instructions, but there are so many more available. 800-201-7575. Don’t press or say anything.
Dell Tech Support: 800-624-9896. Press 3, then say “agent” at each additional prompt, ignoring messages.
FedEx: 800-463-3339. Say “representative” at each prompt, ignoring messages.
Mastercard: 800-622-7747. Press 000 at each prompt, ignoring messages. 800-843-2446. Press 0 at each prompt, ignoring messages. 800-966-6546. Press 5 to speak to a customer-service rep.
This is all about saving time. Right? Sometimes it’s just easier to talk to a human. For more tips on saving or managing your time, check out these blog posts: 8 Tips to Always Being on Time and Top 10 Time Management Strategies for Successful Mompreneurs.
In addition, you can look up a few of hundreds of companies and government agencies that are listed on their web site. There is even a quick list at the bottom of the home page of the All-time Most Popular Phone Numbers Check it out!
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Janet Schiesl

Janet has been organizing since 2005. She is a Certified Professional Organizer and the owner of Basic Organization. She loves using her background as a space planner to challenge her clients to look at their space differently. She leads the team in large projects and works one-on-one with clients to help the process move quickly and comfortably. Call her crazy, but she loves to work with paper, to purge what is not needed and to create filing systems that work for each individual client. Janet is a Past President of the Washington DC Chapter of the National Association of Productivity and Organizing Professionals (NAPO) and was voted 2016 Organizer of the Year by the Washington DC Chapter of NAPO.


  1. Julie Stobbe on April 6, 2020 at 8:09 am

    What a great topic for a blog. I agree I get better service when I just call. I know sometimes I will be on hold for a while so I just plan work and put my phone on speaker and get a lot done without getting frustrated. I think it also sends some of use business owners a push to call our clients and see how they are doing instead of texting or emailing.

    • Janet Schiesl on April 6, 2020 at 2:31 pm

      I never thought of how it affects my thinking about client communication. Thanks.

  2. Sara Skillen on April 6, 2020 at 8:39 am

    Wow, I so needed this post today! I’ve been avoiding calling a company because I knew I would get that runaround, but even though it’s not one of the bigger companies listed, I’m inspired to get on it this morning. In the past I’ve tried just hitting “0” as soon as a recording came on – sometimes that works well. Definitely sharing this one.

    • Janet Schiesl on April 6, 2020 at 2:33 pm

      Thanks Sara. I do the push “0” as well and as you said, sometimes it works.

  3. Seana Turner on April 6, 2020 at 9:29 am

    Hah, this can be so difficult! I’ve been like Sara and usually try hitting “0” as soon as possible, but it doesn’t always work. This is terrific. Definitely sharing because we all know this struggle is real, and probably it is worse now than ever. Stay strong, everyone!

    • Janet Schiesl on April 6, 2020 at 2:34 pm

      I agree – worst time. I sometimes just try to go online instead of fighting with the phone circus.

  4. Janet Barclay on April 6, 2020 at 11:20 am

    I often try pressing ‘0’ but it doesn’t always work. This is a fantastic list!

  5. Linda Samuels on April 6, 2020 at 2:18 pm

    These are fantastic workarounds for getting a human. I am a very patient person except when it comes to being on hold or having to press a gazillion numbers to reach help. “0” is my go-to option most of the time, unless directed otherwise. However, that doesn’t always work. Another way to get faster help is through live chats. Often you can get through more quickly and with excellent support.

    One of the best customer service lines has been Apple. They are terrific with troubleshooting, diagnosing, and resolving tech issues. The times that I’ve gotten an Apple rep that doesn’t seem to be as knowledgeable, I’ve asked for a supervisor. They transfer me without any issue, and the level of help is better.

    • Janet Schiesl on April 6, 2020 at 2:37 pm

      Good to know. Customer service is so important and often it seems companies do everything possible not to talk to you.

  6. Ronni Eisenberg on April 6, 2020 at 5:23 pm

    This is so timely for me. It’s been a nightmare trying to get a customer service rep on the phone. Part of the problem now is that many companies have their employees working from home or reduced staff. So, there are extra extra long wait times and you may never get to speak to anyone.
    Your lists are very helpful. It gives me hope!!

    • Janet Schiesl on April 9, 2020 at 11:01 am

      Thanks Ronnie. I’ve been dealing with the Cares Act stuff and can’t get anyone on the phone to answer questions. We are in this together!

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