Help! How to Get a Human on the Line
Asking for help can be difficult. But, it’s even more frustrating when you can’t get customer service on the line. Are you wishing you could reach a live person? For instance, you may still want to get your questions answered by a human once in a while. For instance, it seems like large companies and government agencies don’t want to talk with you when they send you down a rabbit hole of punching numbers and listening to a recorded voice. Living in a digital world usually makes life much easier and more efficient, but sometimes it doesn’t. You can get your questions answered by a customer service representative using the tips offered on this website.
Therefore, here’s how to skip the guesswork, courtesy of gethuman.com. Get a customer service representative on the phone faster and get better help with these simple tools that will save you time and A LOT of frustration.
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Janet Schiesl
Janet has been organizing since 2005. She is a Certified Professional Organizer and the owner of Basic Organization.
She loves using her background as a space planner to challenge her clients to look at their space differently. She leads the team in large projects and works one-on-one with clients to help the process move quickly and comfortably. Call her crazy, but she loves to work with paper, to purge what is not needed and to create filing systems that work for each individual client.
Janet is a Past Board Member of the National Association of Productivity and Organizing Professionals and a Past President of the Washington DC Chapter of NAPO were she has been named Organizer of the Year and Volunteer of the Year.
Janet Schiesl
Janet has been organizing since 2005. She is a Certified Professional Organizer and the owner of Basic Organization.
She loves using her background as a space planner to challenge her clients to look at their space differently. She leads the team in large projects and works one-on-one with clients to help the process move quickly and comfortably. Call her crazy, but she loves to work with paper, to purge what is not needed and to create filing systems that work for each individual client.
Janet is a Past Board Member of the National Association of Productivity and Organizing Professionals and a Past President of the Washington DC Chapter of NAPO were she has been named Organizer of the Year and Volunteer of the Year.
What a great topic for a blog. I agree I get better service when I just call. I know sometimes I will be on hold for a while so I just plan work and put my phone on speaker and get a lot done without getting frustrated. I think it also sends some of use business owners a push to call our clients and see how they are doing instead of texting or emailing.
I never thought of how it affects my thinking about client communication. Thanks.
Wow, I so needed this post today! I’ve been avoiding calling a company because I knew I would get that runaround, but even though it’s not one of the bigger companies listed, I’m inspired to get on it this morning. In the past I’ve tried just hitting “0” as soon as a recording came on – sometimes that works well. Definitely sharing this one.
Thanks Sara. I do the push “0” as well and as you said, sometimes it works.
Hah, this can be so difficult! I’ve been like Sara and usually try hitting “0” as soon as possible, but it doesn’t always work. This is terrific. Definitely sharing because we all know this struggle is real, and probably it is worse now than ever. Stay strong, everyone!
I agree – worst time. I sometimes just try to go online instead of fighting with the phone circus.
I often try pressing ‘0’ but it doesn’t always work. This is a fantastic list!
Thanks Janet.
These are fantastic workarounds for getting a human. I am a very patient person except when it comes to being on hold or having to press a gazillion numbers to reach help. “0” is my go-to option most of the time, unless directed otherwise. However, that doesn’t always work. Another way to get faster help is through live chats. Often you can get through more quickly and with excellent support.
One of the best customer service lines has been Apple. They are terrific with troubleshooting, diagnosing, and resolving tech issues. The times that I’ve gotten an Apple rep that doesn’t seem to be as knowledgeable, I’ve asked for a supervisor. They transfer me without any issue, and the level of help is better.
Good to know. Customer service is so important and often it seems companies do everything possible not to talk to you.
This is so timely for me. It’s been a nightmare trying to get a customer service rep on the phone. Part of the problem now is that many companies have their employees working from home or reduced staff. So, there are extra extra long wait times and you may never get to speak to anyone.
Your lists are very helpful. It gives me hope!!
Thanks Ronnie. I’ve been dealing with the Cares Act stuff and can’t get anyone on the phone to answer questions. We are in this together!